Alternative dispute resolution

In the event of a dispute, we inform you that the consumer may use the Consumer Dispute Alternative Resolution entities identified on the consumer portal, on the http://www.consumidor.pt website, or online consumer dispute resolution identified on the https://webgate.ec.europa.eu/odr website.

 

The existing alternative dispute resolution entities are as follows:

    • Center for Arbitration of Consumer Disputes of the District of Coimbra Geographical area covered - contracts concluded in the municipalities of: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares. E-mail: geral@centrodearbitragemdecoimbra.com Web: http://www.centrodearbitragemdecoimbra.com
    • Port Consumption and Arbitration Information Center Geographical area of coverage - contracts concluded in the Metropolitan Area of Porto: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia. E-mail: cicap@mail.telepac.pt Web: http://www.cicap.pt
    • Ave Valley Consumer Disputes Arbitration Center / Arbitral Tribunal Geographical area of coverage - contracts concluded in the municipalities of: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho and Vizela. E-mail: triave@gmail.com Web: http://www.triave.pt
    • CIAB - Center for Information, Arbitration and Consumer Disputes Geographical area of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde. Email: geral@ciab.pt Web: http://www.ciab.pt