Our commitment to your Privacy
The security and privacy of your personal data is important to RW Agency and our associates' Consultants, so we develop our business activities in strict compliance with applicable personal data protection laws.
We are committed to explaining, where necessary, how RW Agency will use your data to ensure that you find the home, office or store you are looking for on our Platform. It is also our commitment that all information collected will be stored securely, both by RW Agency and other partner entities with whom we work.
This Privacy Policy seeks to explain what personal data we collect about our users, how and why we use them, with whom we share them and how we protect their privacy.
1 - Who is responsible for your data
Our Privacy Policy applies exclusively to personal data that RW Agency collects from the Website www.rwagency.pt.
For the purposes of data protection legislation, we are the "Controller" in relation to the personal information provided through this website ("Website").
This Privacy Policy determines what happens to the personal data you may provide to us through the Website.
This Privacy Policy may be amended and updated at any time, with the new versions being published on the Website.
If you have any questions regarding the protection of your personal data, how RW Agency addresses all privacy or security issues, you can always contact us at geral@rwagency.pt.
2 - Data we collect about our users
Whenever you allude to "personal data" in this Privacy Policy, it must be assumed that the information that relates to our users and that allows us to identify it, unequivocally, either directly or in combination with other information that RW Agency may hold. Your personal data may include, for example, your name, your contact details, information about your expectations for a particular property you have contacted, or information about how you use our website, or how you interact with us.
RW Agency collects personal data from users, for example, when they contact us through the forms made available on the Platform, exploit our Website (even if they only search for Apartments, Villas or Offices), or contact us by telephone. We may also receive personal data from our users through our partners who provide services to them on our behalf.
a) Personal data that RW Agency collects, in accordance with the strictest security rules, and which is explicitly provided by our users by completing any form provided:
(b) data that RW Agency automatically collects on the basis of users' use of the Platform:
Technical information, in particular, the Internet Protocol (IP) address of the device that the user is using to access the Platform, the time zone, the operating system and the type and version of the browser used.
Information about your visit, including the wbsites from which you access our Website and the websites accessed from our Platform, date and time of visit, real estate consulted, and Real Estate Consultants viewed and services viewed, duration of the visit, response time of the pages of our Website, interactions with the features provided and other data relating to your interaction with the Platform.
The use of the Platform may be monitored (the selection of monitored sessions is totally random), so that we can analyze and interpret, in aggregate and anonymously, the patterns of use of the Website, thus improving the levels of service and the satisfaction of the expectations of our users.
If you wish to limit the information that RW Agency automatically collects whenever you use our website, please refer to our Cookie Policy. It should be noted that limiting the collection and use of your personal data may mean that RW Agency is no longer able to provide the service to which it is proposed on its real estate portal.
3 - Purposes of the personal data collected
Based on the information entered by users on the RW Agency Platform, the processing of data will be promoted in order to achieve the following objectives:
For the information automatically collected by the Website, based on the navigation that our users have made, its processing will be promoted in order to proceed with the following designs:
4 - Your rights
Under the legislation in force, users have the right to owe, at any time and free of charge, the processing of their personal data for the purposes of direct marketing or any other form of prospecting. They also have the right to withdraw their consent at any time, without compromising the lawfulness of the treatment we have done on the basis of the consent previously given.
They also have the right to be informed before personal data are first communicated to third parties for direct marketing purposes or used on behalf of third parties, and to be expressly entitled to give them the right to objects, free of charge, to such communications or uses.
If users wish to be given access to the personal information that RW Agency holds about them, simply send us a request to that effect by sending an email to geral@rwagency.pt.
If any of the information that RW Agency or its associates are incorrect or not accurate, users may request correction by sending an email to geral@rwagency.pt.
If any user has questions about how to proceed, they can contact RW Agency at any time at the email address geral@rwagency.pt.
Users may also contact us to owe the processing of their personal data, request that they be erased, or that there is a limitation of the processing thereof, as well as to request the right to the portability of personal data in accordance with and within the limits set forth in the legislation in force. They also have the right to request notification from third parties about the rectification, payment or limitation of the processing of their personal data.
In addition, users will also be able to lodge a complaint with a supervisory authority which, in Portugal, will be the National Data Protection Commission.
We also recall that part of the information entered in the Platform may not be under the direct management of RW Agency, so in these cases we will make every effort to ensure that requests made by users, from the Platform, are respected by the associated Real Estate Consultants of RW Agency (depending on the nature of the information). We also point out that RW Agency does not have any powers of control or instruction under its associates, so it cannot guarantee the effective or immediate respect for the exercise of its rights.
5 - Information security and quality
It is our goal to ensure the quality and integrity of the information provided by users who use the RW Agency real estate portal, and in this sense, the necessary measures have been implemented, both at the technological and organizational levels, in order to keep the information safe, accurate, up-to-date and complete.
To ensure maximum security, in the areas of the Website where users' personal data is collected, their transmission is encrypted.
6 - With whom do we share your data?
Our users' personal data will not be transferred to third parties unless:
Employees of RW Agency and the Real Estate Consultants of their associates may have access to their personal data for the purposes of the management of the Platform, but are covered by an obligation of confidentiality regarding the data to which they have access in the context of the operations of their computer base.
The employees of RW Agency and the Real Estate Consultants their associates are duly informed of the importance of fulfilling this legal duty of confidentiality, being responsible for the fulfillment of this obligation of confidentiality.
By giving your consent to this, RW Agency may share or remit your personal data with:
The Site uses Google Analytics for Display services, including the remarketing function. This function consists of showing ads to users who have already visited the Platform.
You can choose not to accept Google Analytics for Display Advertisers and not be exposed to Google Display Network ads. To do so, you can access Ads Preferences Manager and Analytics Opt-out Browser Add-on.
RW Agency may promote remarketing practices for advertising online, which means that users who do not opt out of the Google Display Network through the methods mentioned above may be exposed to RW Agency ads on Google's content network. Third parties, such as Google or Facebook, may also use Cookies (such as Google Analytics and DoubleClick Cookies) that serve to optimize ads based on information from past visits of users on the Website.
7 - Where is personal data stored and for how long?
The data that RW Agency collects from its Platform will be stored on servers located within the European Union.
The length of time during which the data is stored varies depending on the purpose for which the information is processed. RW Agency will retain users' personal data for as long as they are active users on the Website. If a user does not interact with any of the features made available on the Website for a period of three (3) years, his absence from the Platform will be interpreted as an expression of disinterest in maintaining an active record and RW Agency will make efforts with the network of Real Estate Consultants its associates to eliminate their personal data from all databases in which they appear.
There are legal requirements, however, that require you to retain the data for a minimum period of time. Thus, and where there is no specific legal requirement, the data will be stored only for the minimum period necessary for the purposes that motivated its collection or subsequent processing or, for the period of time authorized by the National Data Protection Commission, after which RW Agency will make efforts with the network of Real Estate Consultants its associates so that their personal data is deleted from all databases where they are contained.
8 - Technical and organisational measures and treatment safety
All information that RW Agency receives from the users of its Platform will be stored on secure servers and, in conjunction with our technology partners, we will promote the implementation of technical and organisational measures necessary for any personal data to be protected at a level of security appropriate, which guarantees in particular the confidentiality and integrity of the data and that prevent the destruction, accidental or unlawful changes or unauthorized disclosure or access to them.
Notwithstanding the measures implemented to protect your data, any user should be aware that the transmission of information over the Internet, or other open networks, is never entirely secure, with the risk that the data will be seen and used by unauthorized third parties. RW Agency is obliged to alert all internet users who must take additional security measures, including ensuring that they use an updated device and browser in terms of properly configured security patches, with active firewall, antivirus and anti-spyware, and to make sure that websites you visit on the Internet are authentic, and should avoid websites that you do not trust.
9 - Links to other sites
The Website may contain links to other websites, or to other applications, including from our partners. If you access one of these links, please note that each will have its own Privacy Policy and RW Agency cannot be held responsible for these policies. It is advisable to read the Privacy Policies of other websites before submitting personal data through them.
10 - Contacts
For any additional information, or to exercise your rights, you can always contact RW Agency at the email address geral@rwagency.pt.